Customers suck
Ok sooooooo have you ever had a shitty customer? Tell your stories!
This like 20-something guy comes in and heads straight to the bathroom with bright red hairdye in his hair. Theres only one male working at the time, who is too chicken to go in the bathroom, and finally I annoyed him enough to go in. The guy hid behind the fucking door, so my coworker just walked out of the bathroom to find the supervisor. Then this guys friend comes in with a towel, heads straight to the bathroom, and my supervisor just bursts into the bathroom and freaks right out at these guys. Like they made a huge mess and they're all "I promise we'll clean it up"
They mostly did, but to top it off, the guys friend tried to drop off a resume. We just laughed at him and he took the resume back.
Like hahahaha
This fucking asshat balled up his reciept and threw it in my face and said "take that." I started crying.
i have so many people throw burgers or onion rings back in my face.. so fucken rude..
* Chelsea
♪ avie credit - shayla
♪ October 17/18/20/25
Someone told me I should close the whole store down because I didn't know how to enter gift cards.
I fucking hate the general public.
OH MY GOD DONT EVEN GET ME STARTED!!
starbucks customers are pretty much all assholes.
but last week some guy came in and demanded that i read the ingredients on a yogurt parfait we had; and i had a line up of customers so i was like "you can read them, they're right here" and hes like "NO!! YOU READ THEM NOW!" and I was like "im pretty sure you can" and hes like "NO! YOU NOW!" so i was like fine, i read them and told him he couldnt have it (cause it had animal by products in it). THEN he orders a "breakfast latte" and i was like "...do you want the actual coffee, or would you like a latte?" "LATTE" "okay, do you want any flavoring in it?" "NO! a latte. two of them. small!" "okay, so two tall lattes?" "YES. make sure they're extra hot" "okay, two tall extra hot lattes?" "yes! YOU better make sure they're extra hot" ..so then 10 minutes later i look over and see the guy yelling at one of my baristas (im a shift supervisor) so i walk over to him and ask what the problem is and hes like "YOU DIDNT PUT VANILLA IN IT" and i was like "...you didnt ask me for vanilla" and hes all "NO you didnt listen to ANYTHING i said" "actually, i asked you three times what you wanted, and repeated it" "LISTEN TO ME. YOU DIDNT" and i waslike "yes i did!!", he then yells at me and repeats what he apparently said and i was like "no..you didnt" and hes like YOU LISTEN TO ME RIGHT NOW. so i was pissed off cause hes yelling at me and being a douche so i was all "actually, YOU listen to me. you have been INCREDIBLY rude to me and my baristas, and im NOT dealing with you anymore. i'll gladly go put vanilla in your lattes but im done" and heslike NO. LISTEN TO ME and i waslike "NO THATS IT! I'm not dealing with you anymore." and he walked away.
i helped the next customer and was so pissed off, i had to go into the backroom for like 10 minutes because i almost burst into tears.
and everyone i was working with at the time were like OH MY GOD. because i never freak out and talk back to customers, and am also pretty much the most passive person you'll meet.
//that was so friggin long. haha im sorry
;; lack of consequence has got me making decisions based upon truth or dare decisions making. no faking.
... oh godamnit, i think ive lost it& i think ive lost you.
<3
i really like the name of the thread
never knew they had your brain
once a guy who lives in the building i work in asked me when I was due.
he asked me that pretty much every time I go to work.
makes me feel bad.haha.
there is somethinig SO SAFE about what seems like everybody seems to hate.
Aww Jessica that is horrible and rude.
I have seen pictures of you and he is nuts.
Anyways...i have customers come in thinking I already know their names.
They come to pick up their tickets (i work at a live theatre) and they dont say their names for me to look up.
I ask them and they give me this blank look as if i am from the moon.
HELLO! I am not the one who you ordered tickets from.
I work in the night...you buy the tickets during the day.
If I were to know you...i wouldn't have asked you what ur name is!
MY GOD! You think by the time people turn 50 they should know they aren't the only people on the planet.
The only person I remember is Rory because he is a creep.
Brittni
Arguing with customers about our return policy is the most recurring frustration ever. Our policy is, and I quote, [b]"We will gladly offer exchange or store credit on unopened or defective merchandise within 30 days with the original sales receipt."[/b]
Now is there ANYTHING even REMOTELY complicated about that? Because I don't think so. It's posted on both cash registeres and prints on our receipts.
Today, because it's fresh in my memory, this guy says, "See I don't get your return policy... how can you say unopened? How will someone know it's defective if they don't open it?" To which I replied, "It says unopened [i]or[/i] defective." And he says "Well that makes no sense. They have to open it." So I very calmly and slowly explained that yes, they do, but if it's defective we can easily exchange it for another copy of the same item. It is NOT THAT COMPLICATED people.
I also had a lady flip the fuck out on me because I told her I don't like the way Avril Lavigne sounds when she sings Imagine. Not once did I say she sucks and can't sing, just that I don't like her voice on that song. This lady flips out all "What do you know? Can you sing? Then don't judge other people." But she's banned from the store (and the whole mall, actually) because she has SERIOUS personal space issues.
And we won't even get into the ridiculous amount of Ticketmaster suck I encounter every day.
Speaking of which I work in 6 hours. I should go to bed.
.:You go to the store and it's the same bands stacked on each other. You've heard it before but now it's better than its cover:.
oh man, i work at a gas station, you get EVERYBODY in there.
one time a lady got gas, and she came in to pay so she gave me 2 cheques, but one of them was dated for TOMORROW! i was like, "i can't accept a cheque dated for tomorrow" and she was like "well the other guy did it for me before"
i'm like "yea well i'm not the other guy and i don't want to get in trouble" then she was like "what's the other guys number?"
me:"i don't know" like i'm really going to give her his number
her"give me the phone book" so she looked it up and called him, and he said that i can't cash a cheque dated for tomorrow.
so she hung up and was like "well then put me on a charge"
there was a strict message on the cash register saying "DO NOT CHARGE TO THIS PERSON!"
but i had no other choice because i was the only one working and my boss was out of town.
thankfully though she went to the bank and came back with the money before my shift was over, so no one ever has to know
another thing, like someone else said about people expecting them to know their name. people always expect me to remember what cigaretts they want.
they will come in and be like "want a pack of smokes" and i'll be waiting for them to tell me what kind and they'll just be staring at me.
i'm like "what kind do you want?"
and they're like "what do you think, the kind i get everytime" i'm thinking, do you know how many people come in here everyday to buy smokes, and there are like 30 different kinds!
finally they tell me after like two minutes of me just standing there.
Tara
I used to work at Wal-Mart in the electronics department and everyone would always ask me if there was anybody else who could help them like a guy because I clearly know nothing because I'm a girl. That pissed me off.
And one time I got a homeless woman who paid in all nickels and dimes and then called me a fucking loser because I closed the register before she could ask me if she could trade all her change into loonies and twoonies, and she had tons of change. And then after she was outside digging through the trash.
I'm so glad I quit.
Starbucks actually EXPECTS baristas to remember customers names and drinks. (who are regulars)
people get pissy sometimes when i dont remember their drinks.
I also HATE it when customers come up to me, ramble off this LONG drink order (half cafe, half sweet vanilla half sweet mocha, non fat, no whip, no foam, extra hot but not TOO hot, stirred, mocha -- something lie that) really fast WITHOUT GIVING ME THE DAMN CUP SIZE.and when i ask them what size after they ramble, they look at me like im a complete idiot.
or when its 7:30 in the morning and we're getting SLAMMED and they can see that there is a HUGE line up of drinks on the bar, and im making them as fast as i can..they still manage to yell at me about how they're going to be late for work (or how they're already late)
;; lack of consequence has got me making decisions based upon truth or dare decisions making. no faking.
... oh godamnit, i think ive lost it& i think ive lost you.
<3
okay, I work at Hallmark, and this like African lady came in with her kids to buy a Webkinz, so the other girl I was working with, Kathy, she was like.."dont forget to tell that lady there's no refunds on webkinz (because of the code) so the african lady was like.."well other places let me return them blah blah blah.." so Kathy was like.."Well then.." and she walked away.. and the african lady was like.."wat did she say to me?!" and i was like.."uhh nothing she was talking to me.." the african lady goes "you guys are racist! black people get no respect around here! Im coming here anymore! You're all racist..C'mon kids we're not coming back here these people are racist!!"
=\
wth!
who said anything about you being black?
:S
in response to Starbucks posts:
omg the size thing droves me nuts! they ramble off this huge drink like they're god's gift to lattes and then look at you like a tard when you ask for the size.
"
"iced, half sweet, whole milk, no whip, mocha with a dome lid."
"and what size sir?"
"I SAID MOCHA"
"....
the late thing is awful too. we're right by a go station so people are like "i'm already running late for my train"
well then why did you come to starbucks...huh...HUH?
i had 2 people come in one day and the were getting 14 different drinks for a meeting of people they were doing a presentation for.
my manager and supervisor were in the back so i was the only one on the floor and thought i'd get the mil steaming and syrups done as a rang there order through...
so once id marked all the cups for all 14 drinks, the guy goes "oh, and we're in a hurry"
i laughed..thinking he was a very funny guy.
and he looked at me straght face..."no really."
the line begins to blur
i hate when it gets super busy at the gas station, and im the only one working, so people are getting frustrated waiting in line, so they just keep putting money on the counter "here's 20 for gas"
"heres 10 for gas"
"here's 20.75 for gas"
then i have the pile of money and don't know what was for what because im trying to serve the polite custumers at the same time.
and other times it will get busy and ill be the only working and there will be a line up at the cash, and people at the full serve, and i will serve a couple people at the cash then be like "can you excuse for a second" and they are like "where are you going?!"
"i have to go to full serve"
"well i've been waiting here for 5 minutes!"
"the person out there has been waiting for five minutes as well"
it gets frustrating having to go back and forth, then if the person has to wait at full serve for a few minutes, and when you finally get the chance to go out there they are like "i've been sitting her forever, what took so long?"
grrr
Tara
i hate when it gets super busy at the gas station, and im the only one working, so people are getting frustrated waiting in line, so they just keep putting money on the counter "here's 20 for gas"
"heres 10 for gas"
"here's 20.75 for gas"
then i have the pile of money and don't know what was for what because im trying to serve the polite custumers at the same time.
and other times it will get busy and ill be the only working and there will be a line up at the cash, and people at the full serve, and i will serve a couple people at the cash then be like "can you excuse for a second" and they are like "where are you going?!"
"i have to go to full serve"
"well i've been waiting here for 5 minutes!"
"the person out there has been waiting for five minutes as well"
it gets frustrating having to go back and forth, then if the person has to wait at full serve for a few minutes, and when you finally get the chance to go out there they are like "i've been sitting her forever, what took so long?"
grrr
Tara
i've been at wal-mart for about 3 months and about a month ago they asked me to go in electronics for the night cause the 2 people who were supposed to be in the called in sick so i was like yeah cool ok.
i was down there 5 hours by myself. to say the least, i had a rough go. i almost broke the key off for the ipod showcase thing haha.
someone wanted to buy a camera so i checked under where all the cameras were and there was none there she wanted and then i checked in the backroom and there was 1 there but it was the display one and i was like, i can't give you that one. and then she like freaked out cause thats the one she wanted.
and ealier that day a lady came in looking for WoW game cards so I asked someone if we had any and they were like no and she freeeeeaked out. she was like "you've got to be kidding me!? you have none!? you always have them!" and i was like "look, we dont have any now and i dont know when we'll get more." and i was thinking like just leave already.
and some teenager came in and he was like "do you have WoW cards?" and i was like 'no' and he went on for a good 15-20 minutes asking me if i was positive. he was like "wait, is steven or jeff here?" and i was like "no, im the only one here." and he was like "ARE YOU SURE YOU DON'T HAVE ANY!?" i thought he was going to cry or something. his friend was just like "leave the poor girl alone, they don't have any" haha
!¤Tara¤! since August 04
what the heck are WoW cards?
at my old job return policy was "we will gradly except exchanges within 14 days, sorry no refunds."
it says on the recipit. but no they try and say it aint there. just look at the damn thing.
and yesterday i had this lady come up to my booth at the EX (the big carnival here where im doing tickets) and is like how does this card work? i tell her she gives it to me and i give her the tickets to go on the rides. she starts bitching how why cant she just use that voucher and have the rides guys scan it like they used to. and im like sorry miss but i didnt make it up i just work here. then she goes off and says then just give me my damn tickets already. like seriously calm down ur at a carnival.
Alyssa!
some computer game thing im pretty sure.
some computer game thing im pretty sure.
It's world of warcraft. I used to work in electronics at Wal-Mart too. It's a bitch especially when you're the only one there and 10 people need games and a there's huge line at the cash.
I use to work at Re/Max (a real-estate company) we didn't get many 'walk-ins' where we'd have to direct them to a free agent, but we'd get a lot of phone calls to book and confirm appointments. Now on any day when I worked there I got an average of 70+ calls, at times I'd have all 8 phone lines busy with people on hold.
My manager was very insistent that we treat the calls in order, which was no problem. But when some of these calls took more then 2 minutes people would get upset with me "well that took mighty long, I hope others don't have to wait as long as I did". Well yeah sorry we're busy, don't blame me, I'm going as quickly as possible. At times I wanted to tell people off on the phone because they'd start tearing into me "your obviously not experienced enough to do this job", at the time when I worked there I was 16 working part time, damn straight I wasn't experienced, it was my first job. It annoyed me to no end when after I've written all the information they've given me, they'd ask "Is Ashely or Kim there" "No sorry I'm the only one here tonight" "Oh alright I'll call back when they're in" like we all have the same training, I knew what to do.
Honestly I don't know who was worse, the Customers/clients or the Agents themselves. Where I worked it was mostly Portuguese men, who don't like taking orders from a girl, especially one younger then them. They'd give me sheets to put into TREB (their network) and when I'd be done, they'd come back saying I did it wrong and hand me a new sheet they'd never given me before. So they'd tell my manager I messed up, and of course she'd take their word for it, it was my word (the newbie) against theirs (the money makers).
- Maybe I won't forgive, I'll just forget you lived.
omg, i work at a tattoo shop and we get TONS of walk-ins.. but like, this one person (he was a regular) was like, can you squeeze me in right now? and i was like, hold on one minute let me check if anyone is ready, or almost finished and he all ok! and then i came back and no one was done so i was like, im sorry sir, nobody is ready for you at the moment. and he was like FREAKING out on me.. he was all, I NEED THIS TATTOO DONE NOW FOR A WEDDING I HAVE TO GO TO TOMORROW!! and i was like.. well, you should have booked earlier, im sorry. no one can take you now. and like, he slams the door so hard he broke one of the glass mirrors on the wall.. and like, he will be getting a bill.
i. l.o.v.e j.a.c.o.b w.i.l.l.i.a.m h.o.g.g.a.r.d
"i need this tattoo for a wedding!"
LOL WTF i love it.
"i need this tattoo for a wedding!"
LOL WTF i love it.
Hahahha seriously. Nothing says formal occasion like a fresh, scabby, gross-looking tattoo.
The first Christmas I worked at my store, I had some lady freak out on me. Our cash register program is super old and is not actually connected to our debit/credit terminal, so for credit card purchases we have to swipe the card through the terminal and then on the computer, which, granted, looks sketchy. So then this happens:
Lady: "Why did you just swipe my card twice?"
Me: "Because our system is really old and the computer and terminal aren't connected. The terminal charges your card, the computer just takes the information for our records, to make sure the purchases line up."
Lady: "That's bullshit, you copied my card."
Me: "No, Ma'am, that's how our system works."
Lady: *looks from me to my manager, then back* "Well if there are any mysterious $10,000 charges on this card I'll know where to come."
Me: "Alright then."
There were so many responses in my mind, ranging from "Just $10,000? What if I only spend $8,000?" to "Well I wasn't going to steal from you before but now that I know you apparently have a $10,000 limit..."
.:You go to the store and it's the same bands stacked on each other. You've heard it before but now it's better than its cover:.
I dont work anywhere right now, but im going to be applying to Hooter and TNA's and other bars once I finish my smart serve .. if I get a job there.. I can just imagin the fun .. but maddd tips lol
hahaha!! i know hey? well actually... i tattoo doesn't USUALLY scab and get all gross on the 2nd day, but like. omg, he was stupid..LOL
i. l.o.v.e j.a.c.o.b w.i.l.l.i.a.m h.o.g.g.a.r.d
hahhahahaha!! actually, lots of people get tattoos done for weddings. my mom did.. LOL
i. l.o.v.e j.a.c.o.b w.i.l.l.i.a.m h.o.g.g.a.r.d
OMG THIS STUPID WOMAN TODAY
i work at a clothing store and if someone leaves their credit card behind, the rule is that one of us immediately takes it to customer service at the mall because it is safe there.
so i like just come back from my break and this woman comes storming in and comes up to me and is like "i was just here like 20 minutes ago and i left my credit card!!!" so i said "oh, ok! one second let me ask who put it aside!" then i asked my coworkers on our headsets and they told me the guy who rang her through and said that he had just ran the card to customer service. so i said to the lady "Yep this is where it was and the guy who rang you threw just took it down to customer service, the booth just down the hall, and it is waiting for you safely there".....then she like freaked out she's like "what?!?!? i was just here....look at my receipt!!!!" and i was like "oh i know but we took it there right away because that is what we have to do at this mall for your own security and protection. they have it there for you so that it's not just floating around in a draw in our store." then she's like "YOU GO GET IT!!!!!!
"
then i was actually so mad because she was being a CRAZYWOMAN, and i was like "i am not going to just leave the store, it is there for you to get it" and shes like "LOOK, i am not running around all over the place here! i was just here why on earth didnt you keep the card here?!?!! find someone! find the guy who rang me through and get someone to get it for me now!!!" and i was just pissed and was like "the guy who rang you threw JUST took it, i don't even know if he's back yet!" and she's like "WELL CALL HIM THEM" , and i said "i doubt he has a phone and i am not going to call him, it is there for you SAFELY THERE" then she started ranting and raving about how this is SO RIDICULOUS that she has to go and get it. HEY MORON maybe you should keep track of your card and not leave it in stores! and then i was informed that he was on his break now and so i said "look, the guy who took your card to customer service is on his break now so unless you want to wait here for half an hour until his break is over, the card is there for you whenever you decide to get it! and that would be pretty odd if he went to pick up your card! you should hope that they wouldn't give it to him seeing as his name is not the one on the card, YOURS IS! so it's there for you if you want to get it or not"
and then she just stormed out.
STUPID FREAK
she's so dumb, if she had been sweet or something, and just asked nicely if maybe one of us would mind running there and getting it, i probably would have! but like her opening statement being "YOU GO GET IT", when i didnt even have anything to do with this! piss off haha
the booth is RIGHT across the foodcourt, the time she spent arguing she could of gone there and back and had tea in between!
I work at a grocery store in Photolab and there are photo machienes and usually older people aren't the best at them so we're suppose to show them how and then let them do the rest since we have our own work and us being paid isn't included in the price for the prints. So it was 7:20 and I was done at 7:30 and was shutting down machienes and doing what I had to do to close and I get a call to help with the picture machienes so I go down there and it was an old cuple and they shoved their memory card into the machiene and it was stuck so i went found a screwdriver took apart the machiene got it out then put it back together and then their like well how do you do it then so I showed them how to put the card in and the start screen came up and shes like okay what do you do know? So I went through the whole process with her asking if she understood and blah blah. So then we finish and shes like okay now do this one and I was like well I just showed you how do you think you can do it by yourself? and shes like no I need your help I don't remeber so again I went through explaining everything to her making sure she knew what she was doing and we finished and she was like okay there is only one left for you and I was like well can you do it by yourself now? And her husband asks me well why can't you stay? why are you in a rush? And I told him that my shift was done at 7:30 and it was now 8:30 so I still had to finish my work and leave and he replid with well just tell your management you were helping us (in my head fuck I don't care what my managment thinks I want to get the fuck out of here) But politly smiled and told her that if she gets stuck the instuctions for EVERYTHING are on the screen as you are doing it and walked away. The people didn't give up though my phone was ringing but I chose not to answer it because I knew what it was about and then as I'm leaving I pass them and see 2 customer service people helping them and the guys screams at me YOU COME HERE SHUT OFF MACHIENE NOW! I just walked out pretending like I heard nothing now that I was an hour and a half late.
On top of that while I was down there helping them a guy asks me whether he will get his pictures from the one hour machiene upstairs because the sign says you can get them until 7:30 (it takes atleast 10 minutes to print) So I told him that they wouldn't and I would get my manager to change the sign to 7:00 and so he picks up the sign (which is in a huge picture frame) hands it to me and leaves. Wtf? lol
The days we went crazy
The nights wild and hazy
Exx to the Ohh <3 .
the booth is RIGHT across the foodcourt, the time she spent arguing she could of gone there and back and had tea in between!
Haha, I know the feeling... isn't it amazing how much more willing you are to HELP SOMEBODY when they're being NICE to you?
My store is a Ticketmaster outlet, and the very-clearly-stated policy that ONLY THE CREDIT CARDHOLDER can pick up tickets AND THEY MUST SHOW PHOTO ID seems to cause a lot of problems. There are a lot of wives who come in to get their husband's tickets and don't understand why we can't give them to them if they have the same credit card number. Well maybe because you are clearly not named "SCOTT" or "JOHN" or "ROBERT." Now, Customer Service (read: not me, I don't TECHNICALLY work FOR Ticketmaster) can actually have the name on the account switched. And if people are nice and actually let me get a word in edgewise, I am more than happy to tell them that and give them the number. But if they're going to scream at me? "Sorry, that's Ticketmaster policy. I could get fired if I give you the tickets."
Then there was the guy who had the credit card, and when I asked for photo ID he got all upset and offended and wanted to know why I needed to see it. "Ticketmaster policy." He kept making a big scene. Usually when this happens it's because the person doesn't have it, or they have a health card that doesn't show their address, or their billing address on the account doesn't match the driver's license because they've moved or whatever. But no, this guy's was FINE. And how did I know? His license was RIGHT THERE IN HIS WALLET and took him about half a second to pull out and show me. So what could have been about a twenty second deal to pick up his tickets took like 10 minutes because he had to argue with me about showing his license. Really? REALLY? WHAT IS THE BIG DEAL.
.:You go to the store and it's the same bands stacked on each other. You've heard it before but now it's better than its cover:.